Privacy Policy

We take the privacy of your information very seriously. By using this Site or any services we offer, you are consenting to the collection, use, and disclosure of that information about you in accordance with, and are agreeing to be bound by, this Privacy Policy.

This Privacy Policy explains in detail how we collect, use, share, and protect your personal information when you interact with us. It will also provide you with a better understanding of your rights relating to your personal data and how you can exercise those rights. We encourage you to take time and carefully read the sections below.

Who are we?
We are MODEPHARMA Ltd (“we” or “us”) a company registered in England and Wales (registration company number: 6332969) at Suite 16, Beaufort Cort, Admirals Way, London, E14 9XL, UK.

For the purpose of the Data Protection legislation, we are the Data Controller of your personal data. This means that we are responsible for deciding how we use your information.

Data Protection Officer (“DPO”)
We have a dedicated Data Protection Officer. Should you wish to exercise any of your rights under the Data Protection legislation, or have any questions relating to this Privacy Policy, please direct your enquiry to the Data Protection Officer via email at .

Ways that we collect and use personal information
We collect your personal information directly from you when you register to use our services, when you contact us via our Website contact form, when you send us an email, or when you opt-in online to receive our marketing emails. We may collect the following personal information from you:

  • Personal details, such as title and your full name;
  • Contact data, such as email address and phone numbers;
  • Records of your communication with us, such as call recordings, emails, online contact form submissions, text messages and/or survey comments;
  • Business data, such as company name, business type, department, title, business email, business phone number.
  • The personal information that we collect from you is used to:

  • Respond to your requests and questions
  • Carry out and administer any obligations arising from any agreements entered into between you and us
    Communicate upcoming news of interest or updates to our website and services
  • Monitor satisfaction and improve our services.
  • It is in our legitimate interests to do so, such as recording and monitoring calls for training purposes, to improve the quality of our service, to help us deal with queries or complaints from you.
    We keep records about you and our correspondence with you so that we can appropriately and effectively manage our relationship with you. We may also have to keep such records to satisfy any legal and regulatory obligations and for the prevention and detection of fraud, financial crime and money-laundering.

    Passive collection
    We collect limited personal information from visitors to our Website and users of our services. This information may include:

  • IP Address
  • Web browser
  • Internet Service Provider
  • Referring pages
  • HTML pages, graphics, or other files viewed on our site
  • Operating system
  • Date/time stamp
  • We may use cookies, web server logs and other means to do so.

    Cookies are small text files that are placed on your computer by websites that you visit. We use cookies to track users’ progress through our website, allowing us to make improvements based on usage data. We also use cookies if you log in to one of our online services to enable you to remain logged in to that service. Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

    Google Analytics
    We may use Google Analytics to help us understand how you engage with our website and applications. To learn more about how Google Analytics collects and processes data, please see To opt out of Google Analytics please go to

    Web server logs
    We use log files generated by our web servers to analyse site usage and troubleshoot technical issues. These logs files contain standard information collected by web servers, such as client IP address, web browser, internet service provider, operating system etc. This information is used internally help us to understand usage patterns on our website and to make improvements to our service. They can also be useful when troubleshooting technical problems.

    Passively collected information is used to:

  • Provide us with information about website usability, user interaction and number of users
  • Track and analyze trends and patterns to improve our website
  • Help us identify you as a repeat visitor
  • Manage and track the effectiveness of our marketing efforts
  • Disclosure
    We do not disclose any information you provide via the website to any third parties except:

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime)
  • In order to enforce any terms of use that apply to our website, or to enforce any other terms and conditions or agreements for our services that may apply
  • In the event there is a change in business ownership due to a merger, change in ownership, bankruptcy, consolidation, amalgamation or other corporate change
  • Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so. Where we share information with third party suppliers we provide only the information they need to perform their specific services. They have the appropriate technical and organisation measures to keep personal data secure, and they may only use your data for the purposes specified in our contract with them. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

    Access to and correction of personal information
    You have the right to request:

  • Access to the personal data we hold about you, free of charge in most cases.
  • The correction of your personal data when incorrect, out of date or incomplete.
  • Deletion of your personal data. For example, when you withdraw consent, or object and we have no legitimate overriding interest.
  • That we stop using your personal data for direct marketing (either through specific channels, or all channels).
  • That we stop any consent-based processing of your personal data after you withdraw that consent.
  • You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate. To ask for a copy of your information or for it to be amended, please contact us.

    If we choose not to action your request we will explain to you the reasons for our refusal.
    Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

    In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

    You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request. To opt out of marketing emails use the ‘unsubscribe’ link in the email or contact us directly.

    To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy.

    Protection of personal data
    We take all appropriate steps to protect your personally identifiable information as you transmit your information from your computer to our Site and to protect such information for loss, misuse, and unauthorised access, disclosure, alteration, or destruction. We use leading technologies and encryption software to safeguard your data, and operate strict security standards to prevent any unauthorised access to it.

    All areas of our website are only accessible via HTTPS which ensures information is encrypted in transit. All access to personal information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices through regular training.

    Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

    At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

    To the extent prohibited by applicable law, MODEPHARMA does not allow use of our services that record data by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.

    Other websites
    This website contains links and references to other websites. Please be aware that this Privacy Policy does not apply to those websites.

    We cannot be responsible for the privacy policies and practices of sites that are not operated by us, even if you access them via the Site that is operated by us. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
    In addition, if you came to this website via a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

    Transferring your information outside of Europe
    Some of our suppliers may be based outside the EEA (all EU Member countries as well as Iceland, Liechtenstein and Norway). This means we may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA. If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example we only use suppliers in the United States that participate in the EU-US Privacy Shield Framework.

    If you use our website while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

    Contacting the regulator
    If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113 or going to

    If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

    Updating this Privacy Policy
    We reserve the right to amend or update this Privacy Policy at any time and in response to changes in the Data Protection legislation. We will notify you of any changes we consider to be significant, but it is important that you come back from time to time to check for any updates and to ensure that you are happy with them.

    Contact us
    If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by way of our contact page.

    Last updated May 2018